Let Duo Help Handle Your Inbox
Duo is an AI-powered automation robot that can efficiently and securely manage a large portion of your inbox, giving you more time for other tasks.
Overflowing inbox?
For many municipalities, managing emails and case processing requires significant resources. With artificial intelligence, much of this work can now be automated securely and efficiently.
Duo uses machine learning and natural language processing (NLP) to understand, sort, and process emails (with or without attachments), reducing the manual workload for municipalities.
✔ Automated Email Management
Save valuable work hours.
✔ Faster Response Times
Citizens get quicker replies, making the municipality more accessible.
✔ Free Up Work Hours
Employees can focus on more important tasks instead of routine work.
✔ Automated Archiving
Duo Email can be connected to Duo Archive, ensuring that archive-worthy cases are stored correctly, quickly, and in compliance with regulations.
Fast Implementzation with the Industry’s Best Training Data
Duo Archive stands out because it has already been trained on vast amounts of municipality-specific data. Through years of collaboration with Norwegian municipalities, we have built extensive training datasets, reducing implementation time from months to weeks.
On average, our customers experience a 60% reduction in inbox volume on the first day of operation with a standardized setup. At the same time, Duo continuously improves through use and can be fine-tuned over time to handle increasing email volumes.
This means your municipality gains value from day one—without a long and demanding adaptation period.
Responsible and Secure AI Implementation
When adopting AI, it is essential to consider accuracy, security, and privacy to ensure a responsible and effective implementation. With Duo, you get Norwegian technology that has been legally approved by the Norwegian Data Protection Authority (Datatilsynet) since 2022, including for use in personal email accounts. All data remains within European borders and is managed in an encrypted and fully secured environment.
The solution is designed to give you full control over how and when AI contributes. On the platform, you can set threshold values to determine how "confident" Duo must be before making decisions and when tasks should be escalated for manual review. This allows Duo to handle the majority of documents quickly and accurately while recognizing its own limitations. When uncertain, Duo hands the decision over to a human.
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