AI in the public sector: Much more than a chatbot

Public organizations are facing increasing pressure to become more efficient. Budget constraints, increasing administrative workloads, and demands for better public services are creating a need for smarter solutions. Artificial intelligence (AI) is often seen as a key to increased efficiency, but many public institutions still perceive AI primarily as a chat service - an aid that can generate text or answer questions in a chat interface.

 But while AI chat has important and useful uses, it often overshadows the truly great benefits that AI can bring to the public sector. The greatest value creation occurs when AI becomes an integrated part of municipal work processes and helps with complex, time-consuming tasks such as automating email, archiving or case management. 

We need to think much bigger than chat

To realize this potential, we must think beyond chat solutions. Chat solutions require extensive follow-up and investment in expertise to create value in an organization. They require continuous follow-up and investment in expertise to ensure value creation in an organization. Effective use requires precise input, clear instructions and extensive iterative feedback.

It is therefore important to recognise that AI is about more than chat. The biggest gains for the public sector lie in solutions that can be integrated directly into existing systems and work processes.

For example, did you know that you can use AI to:

• Automate archiving by connecting to email and filing systems, identifying relevant information with high precision and storing it correctly without manual intervention.
• Streamline case processing in cases with fixed patterns, where the municipality itself can define and tailor the steps in the assessment process.
• Improve email processing by sorting, responding to, and prioritizing large volumes of incoming messages automatically.
• Automate reporting, where AI can analyze content from emails or documents, generate summaries in the right format, and forward them to the right recipients.

The right expertise brings big gains

AI is not a "one-size-fits-all" solution, but a tool that can be adapted to specific needs and work processes. A holistic approach ensures that the technology becomes a driver for more efficient, accurate and resource-saving processes.

When implemented correctly, AI gives the public sector the tools it needs to deliver better services to citizens with greater precision, lower costs and less administrative burden. To leverage AI in the public sector safely and effectively, it is crucial to combine the right technology with expertise.

Would you like to find out more about how AI can be integrated into your work processes? 

Contact us for a no-obligation chat about how we can help your organization implement AI in a safe and effective way.