Best of breed support

Service isn't given, it is experienced 

We do not view service as something we give. For us, service is something we evaluate ourselves by how you experience it.

With our Best of Breed Support, you get a local support provider, that takes care of your solutions within document management and your needs no matter what solution you may have. Being a local and direct support provider is necessary, as it enables us to ensure that you and your business experience fast and effective support with the right level of attention and the best service. 

Are you the one getting all the heat from both users and management when your document solutions are not running smoothly? Then you have come to the right place.

Table of Contents

PillarPage - LSU - Subtopic - Independent

Independence

Our Best of Breed Support is an independent service, enabling us to help you no matter what solution you have. We support a wide portfolio as an independent provider, with the ability to cover your every need no matter what it may be. Keep in mind that even if you change the provider of your solution, we can continue supporting you independently.

Service Level Agreement

Service Level Agreement or SLA, is an important aspect of the support experience.  We believe that support should be experienced with the right level of attention. We provide Standard SLA, SLA+ and Premium SLA to cover all our customer needs. Read more about the different service levels of our Best of Breed Support. 

PillarPage-Local Support Upgrade - Subtopic -SLA
PillarPage-Local Support Upgrade - Subtopic - Organization

Organization

With over 13 years experience, we have worked with several print and document management solutions over the years. Therefore, we dare to call ourselves experts on many solutions, giving us the opportunity to be able to give you the best support experience. Let us be your connection to our wast network of qualified resources ready to assist you. We have direct access to the solutions manufacturers to ensure you the best possible experience.

Remedy

Are you the one getting all the heat from both users and management when your document solutions are not running smoothly?

By choosing our Best of Breed Support we take ownership of the support case for you ensuring a quick and effective remedy to your issue. This way you avoid getting caught in the middle of the users and management when it takes to long to get the support you need.

We decided that it was time to create the Best of Breed Support to give you the remedy you need. Enabling us to direct our attention to your support needs, within the service level you have requested. In addition, we are local, and are therefore able to provide fast and efficient support, so that you can take care of your business and daily work assignments, without worrying about anything else. 

PillarPage-Local Support Upgrade - Subtopic -Remedy
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